Privacy Policy & Terms of Service

Last Updated: September 9. 2025

Groomed Salons, LLC (“we,” “our,” or “us”) values your privacy. This Privacy Policy and Terms of Service (“Policy”) explains how we collect, use, and protect your information, as well as the terms under which you agree to receive SMS messages or emails from us. By providing your phone number or emails and opting in, you consent to this Policy.

Information We Collect

Personal details you provide (name, phone number, email, etc.).
Information related to your services or appointments.
Communication preferences (including SMS marketing opt-ins).
Payment details if required by our third-party booking and CRM system.

How We Use Your Information

We may use your information to:

Send appointment reminders, confirmations, and updates.
Share promotions, events, and special offers.
Provide customer support and respond to inquiries.
Improve our services and customer experience.
Secure appointments through our third-party CRM system, which may require valid credit card information.

We do not sell or rent your personal information to third parties.

SMS Messaging & Email Terms

By opting into our SMS messages or emails, you agree to the following:

Consent: By providing your phone number or email address, you consent to receive recurring automated marketing and informational text messages or emails from Groomed Salons, LLC.
Frequency: Message frequency varies by user.
Message & Data Rates: Standard message and data rates may apply based on your carrier plan.
Opt-Out: You may unsubscribe at any time by replying STOP to any message. You may also contact us directly to opt out.
Help: For assistance, reply HELP or contact us at 704.839.3451 or groomedsalon@gmail.com.
Eligibility: Salon and grooming services are available to customers of all ages. Bar services, bourbon tastings, and alcohol-related promotions are strictly limited to individuals 21 years of age or older, with valid government-issued ID required. By opting into SMS communications, you confirm that you are of legal age for any alcohol-related messaging and that any under-21 communications will be limited to non-alcohol-related services.
No Guarantee of Delivery: We are not responsible for delayed or undelivered messages.

Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, or misuse. All sensitive data, including credit card information collected by our third-party CRM system, is encrypted and stored securely. No employee, contractor, or agent of Groomed Salons, LLC has direct access to customers’ full payment details. However, no system is 100% secure, and we cannot guarantee absolute protection of your information.

Changes to This Policy

We may update this Policy at any time. Updates will be posted on our website with a revised “Last Updated” date. Continued use of our services after changes indicates acceptance.

Contact Us

If you have questions about this Policy or our SMS program, please contact us:

Groomed Salons, LLC
19905 W Catawba Ave, Suite 108, Cornelius, NC 28115
704.839.3451
groomedsalon@gmail.com